SERVICE & REPAIR
Whether it failed last night or has been limping along for years, we diagnose it straight, tell you what's actually wrong, and fix the part that matters.
WHERE WE COME IN
A fixture that won't respond. A console nobody left on staff knows how to drive. A room held together with workarounds for years. We've been here before. Tell us what's happening in plain words, and we'll tell you whether it's us — and if it isn't, who it is.
HOW URGENT IS IT?
Something's off, but the room runs. A light that flickers. A scene that never looks quite right. You've been meaning to deal with it and haven't gotten there.
"One front light keeps dropping out. We just work around it."
It's broken in a way the room feels. Staff workarounds have quietly become the routine. You've stopped trusting the board to do what you ask.
"The house lights cut out at 2pm every day and nobody knows why."
There's a show, a service, a game, a conference — and something critical is down. Time is the part that actually hurts. Tell us up front.
"Doors open Friday and the console won't talk to the dimmers."
WHAT WE TOUCH
We're an ETC Authorized Service Center, which means direct lines to factory engineering, parts, and resources. If it runs ETC, we install it, program it, and stand behind it after. We also work on plenty of systems we didn't put in — we just take the time to understand them before we change anything.
The brain of the room and everything it drives.
The plumbing that carries the signal everywhere it needs to go.
The fixtures and the everyday operation people actually live with.
HOW WE OPERATE
We scope the work before we touch anything. You'll know what you're paying for before we start — your time can't be spent untangling a bill you didn't expect.
We acknowledge your request quickly and tell you the truth about when. Usually within three business days. Often faster. If it's urgent, say so and we treat it that way.
Sometimes the best fix is another company, or saving your budget for later. If that's the call, we'll tell you straight and point you the right direction.
AFTER YOU REACH OUT
Tell us what's happening, in whatever words you've got. As much or as little as you know.
~5 minutesAround three business days — faster if you flag it urgent. We give you an honest read, not a holding message.
~72 hoursNo pitch. Just questions about your room and what's gone wrong, so we diagnose it before we quote it.
~30 minutesEverything written down before any work begins. No obligation until you say go.
Your callBEFORE YOU ASK
That's the norm, not the exception. Translating "it just doesn't look right" into a real diagnosis is most of what we do. Tell us what you're seeing and we'll take it from there.
Usually, yes — start there. When they tell you a technician needs to be on site, that's our cue. Either way, we can help point you in the right direction.
Constantly. We work on systems we've never touched all the time. We just take the time to understand the room correctly before we change anything in it.
We acknowledge your request quickly and give you an honest timeline. If it's urgent, tell us up front — we'll treat it that way rather than letting it sit in a queue.
We'll tell you plainly and send you to the right people. We'd rather do that than bill hours going nowhere — it's the same reason people call us back.
Tell us where you are, what you're running, and what's gone wrong. We'll take it from there.